acd8 Privacy Policy

1 Introduction and Scope

acd8 ("we", "our") is a mobile-first online betting and casino platform operated for users in Bangladesh. This privacy policy ("Policy") explains what information we collect about you when you visit the acd8.cam website, create an account, play games, or use our services — why we collect it and how we keep it secure.

This policy is a supplement to our terms and conditions. By using the acd8 platform, you confirm that you are 21 years of age or older and that you have read and accepted the terms of this privacy policy. If you have any questions, our support team is available at all times to help.

2 What Information We Collect

acd8 collects only the information necessary to provide its services. The types of information collected are described in detail below.

2.1 Information You Provide Directly

The information you give us directly includes:

• Name, date of birth, and gender
• Mobile number and email address
• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• KYC documents required for identity verification (copy of national ID card or passport)
• Username and password chosen at the time of account creation

2.2 Automatically Collected Information

The following information is collected automatically while you use the site:

• IP address and device identity (device ID, operating system, browser type)
• Login and logout timestamps
• Gaming activity, betting history, and transaction records
• Browsing data collected through cookies and similar tracking technologies
• Referral source and marketing campaign responses

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate third parties — such as payment gateway providers, identity verification services, or fraud prevention services. This information is used solely to ensure the security and validity of your account.

3 Purpose of Data Use

acd8 uses your information for the following purposes:

• Account registration, identity verification, and age confirmation (21+)
• Processing deposits, withdrawals, and transactions — via bKash, Nagad, Rocket, and Upay
• Resolving technical issues and providing support services
• Managing bonuses, promotions, and the VIP program
• Monitoring gambling behaviour and ensuring responsible gaming
• Detecting and preventing fraud, money laundering, and unauthorised activity
• Complying with legal and regulatory obligations
• Analysing and improving platform performance

If you give your consent, we may send you relevant promotional messages. You may withdraw this consent at any time.

4 Data Sharing and Disclosure

acd8 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers for tasks such as payment processing, identity verification, game software, and anti-fraud services. These partners receive data only for specified purposes and are required to follow our guidelines.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a law enforcement authority, or a requirement under applicable law.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user data may be transferred. In such circumstances we will notify you in advance.

5 Data Security Measures

acd8 treats the security of your information as its highest priority. Our security framework includes the following measures:

• SSL encryption technology used for all data transmission
• Advanced hashing algorithms applied to password storage
• Two-factor authentication available for account access
• Regular security audits and vulnerability testing
• Restricted staff access — only authorised personnel can view sensitive information
• Secure and encrypted server infrastructure for data storage

Please keep in mind that no method on the internet is 100% secure. If you notice any suspicious activity, please notify our support team immediately.

6 Cookies and Tracking Technologies

The acd8 website uses cookies and similar technologies that improve your browsing experience and help analyse site performance.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for basic site functionality.
• Functional Cookies: Help remember your preferences such as language selection.
• Analytics Cookies: Analyse site traffic and user behaviour to help improve the platform.
• Marketing Cookies: Used to display relevant advertisements (only with your consent).

You can control or disable cookies from your browser settings, though this may limit some features of the site.

7 Data Retention Period

acd8 retains your information only for as long as necessary. The specific retention policy is as follows:

• Active account data: retained for as long as the account remains active
• After account closure: retained for a defined period based on legal and regulatory requirements
• Transaction records: retained in accordance with Anti-Money Laundering (AML) guidelines
• Marketing data: deleted immediately upon withdrawal of consent

After the defined period, data is securely deleted or anonymised.

8 Your Rights

As an acd8 user, you have the following rights over your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or outdated information.
• Right to Erasure: In certain circumstances you may request that your information be deleted.
• Right to Restrict Processing: You may limit the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured format.
• Right to Object: You may object to marketing communications or certain types of processing.

To exercise these rights, contact our support team. We will process your request within a reasonable timeframe.

9 International Data Transfers

Some third-party organisations that assist in providing acd8's services may be located outside Bangladesh. In such cases, international data transfers are carried out in accordance with applicable law and security standards.

For international transfers, we ensure that adequate data protection measures are in place in the recipient country, or that appropriate contractual safeguards have been put in place.

10 Protection of Children and Minors

acd8 strictly enforces a 21+ age policy. Our platform is intended only for individuals aged 21 or older. We do not knowingly collect or process personal information of any minor.

If we are informed that information belonging to a minor has been collected, that information will be deleted immediately and the associated account will be closed. Parents or guardians with any concerns about this matter are welcome to contact us directly.

11 Responsible Gaming and Data Use

acd8 takes responsible gaming seriously. To this end, we analyse information relating to your gaming behaviour. This enables us to:

• Identify unusual betting patterns
• Manage voluntary limit-setting and self-exclusion programmes
• Support users who may be at risk of addiction

To learn more about responsible gaming, please read our Responsible Gaming page.

12 Policy Changes

acd8 reserves the right to update this privacy policy as needed. If any significant changes are made, we will publish a notice on the site and/or inform you through your registered contact details.

Continuing to use the site after a policy change will be taken as your agreement to the new policy. We therefore recommend reviewing this page regularly.

13 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following:

Our support team is available at all times to assist in English. We will treat any privacy-related request you make with care.